Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device by websites and applications you visit. They are widely used to make websites work efficiently, improve user experience, and provide information to website owners. Clientop.io uses cookies and similar tracking technologies to enhance your experience with our platform.

2. How We Use Cookies

Clientop uses cookies for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the Clientop platform to function properly. Without these cookies, our services cannot be provided. They include session management, authentication, security tokens, and load balancing. These cookies cannot be disabled.

2.2 Functional Cookies

These cookies allow us to remember choices you make and provide enhanced, more personalized features. They may include your language preferences, UI customizations, and workflow settings. Disabling these cookies may affect your experience.

2.3 Analytics Cookies

We use analytics cookies to understand how users interact with Clientop. This helps us identify areas for improvement, measure the effectiveness of features, and optimize platform performance. Analytics data is anonymized and aggregated where possible.

2.4 Marketing Cookies

Marketing cookies may be used on our marketing website (not within the authenticated platform) to track effectiveness of advertising campaigns and to deliver relevant content. These cookies may be placed by us or trusted third-party advertising partners.

3. Specific Cookies We Use

• Session Cookies: Temporary cookies deleted when you close your browser, used for authentication and session management
• Persistent Cookies: Remain on your device for a set period to remember preferences and settings
• Third-Party Cookies: Set by our service providers including analytics platforms and payment processors
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access

4. Third-Party Services

We work with trusted third-party services that may set their own cookies, including:

• Analytics providers for usage tracking and performance monitoring
• Payment processors for secure transaction handling
• Customer support platforms for ticket management and live chat
• Email service providers for transactional and marketing communications

These third parties have their own privacy and cookie policies. We encourage you to review their respective policies.

5. Managing Your Cookie Preferences

You have several options for managing cookie preferences:

• Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings or preferences menus
• Opt-Out Tools: Use industry opt-out tools for analytics and advertising cookies
• Platform Settings: Authenticated users can manage non-essential cookie preferences through their account settings
• Cookie Banner: New visitors may manage preferences through our cookie consent banner

Please note that disabling certain cookies may affect the functionality of Clientop and your ability to use certain features.

6. Cookie Retention Periods

• Session cookies expire when you close your browser
• Authentication cookies typically expire after 30 days of inactivity
• Preference cookies are retained for up to 12 months
• Analytics cookies are retained according to our analytics provider's data retention policies

7. Updates to This Policy

We may update this Cookie Policy as our services evolve or as regulatory requirements change. We will notify you of significant changes through our platform or via email.

8. Contact Us

For questions about our cookie practices: support@clientop.io